General Information

Dear Hotel Guest,
The City Hotel Nieuw Minerva team is happy to assist you. We want to make your stay as pleasant as possible and meet your expectations and wishes. If you have any questions, please do not hesitate to contact us. We like to help you!

Checking in
Your room is available from 2 pm. If you arrive earlier and your room is not ready yet, you can leave your luggage at the reception. Check-in is possible 24 hours a day.

Checking out
We kindly request you to vacate your room before 11 am. If you want to check out later, you can inquire at the reception the evening before your check-out if a late check-out is possible.

Breakfast
We serve a continental breakfast buffet. This breakfast consists of various types of bread and spreads, biscuits, crackers, milk, juices, boiled eggs, coffee and tea.
You can book this breakfast directly through our website for € 12.50 per person per day.

Location - Parking
The hotel is located in the heart of Leiden within walking distance of all sights, shops, restaurants, museums and the station. There are various parking options in the vicinity of the hotel.
We advise you to park your car at Haagweg Parking. This site is approximately 800 meters from the hotel, is available 24/7 and has a free shuttle service that will take you to our door and pick you up again. You can buy your exit ticket at our reception.
There is limited space and only paid parking within the center of Leiden (day tickets only available via parking machine, costs approx. € 15).
There is a public dock for boats in the canal in front of the hotel. Reservations are not possible.
For more information about our accessibility, see our location page

Historical building
The building consists of six canal houses from the 16th century. The historic character is reflected in the unique layout of each room, and in the authentic character of the stairs and corridors that connect the buildings.

Our hotel does not have a lift. We have one room on the ground floor, at the rear of the hotel. If you would like to reserve this room, or if you would like another specific room, please contact our Front Office when booking.

Internet access and WiFi
Free WiFi is available throughout the hotel.
In the lounge we have an internet terminal that you can use free of charge.

To reserve
We need your credit card details to guarantee your reservation. We will only charge your card in advance if you book a price type that has direct payment as conditions.
If we do not have a deposit or credit card number and expiry date then your room is not guaranteed. The hotel reserves the right to pre-authorize your card.

Cancellation policy
An individual booking can be canceled free of charge until 5 p.m. on the day before the arrival date. This applies to hotel accommodation bookings only. If you fail to do this and there is a no-show, your credit card will be charged for the first night.
Different cancellation conditions apply to groups in accordance with the Uniform Conditions for the Hotel and Catering Industry (UVH) of Koninklijke Horeca Nederland. The UVH are binding.

Payment
We accept Visa, Mastercard, Amex and Maestro. Payment in cash is also possible.
Payment by invoice is only possible if this has been agreed upon with you in writing no later than 7 days before arrival. The invoice must be paid within 14 days after check-out.
The invoice must be paid within 14 days after check-out.

Terms and Conditions
The uniform conditions of the Dutch Horeca Federation apply to all agreements with Hotel Nieuw Minerva. These Conditions are binding for everyone using our services.